24 Hour Crisis Support -131114
Lifeline’s 13 1114 service is staffed by trained volunteer Telephone Crisis Supporters who are ready to take calls 24-hour a day, any day of the week from anywhere in Australia.
Volunteer Telephone Crisis Supporters operate from Lifeline Centres in every State and Territory around Australia. Lifeline answers around 450,000 calls per year from people needing emotional support. Lifeline Newcastle & Hunter answers around 11,000 of these calls per year.
Anyone can call Lifeline.
The 13 1114 service respects everyone’s right to be heard, understood and cared for. We also provide information about other support services that are available in communities around Australia.
Somewhere in Australia there is a new call to Lifeline every minute.
People call about many problems and the needs of callers may vary across genders and age groups and between rural and metropolitan areas.
Lifeline’s Telephone Crisis Supporters are ready to talk and listen no matter what the problem might be.
“Sometimes it helps to just know that someone is listening, that you never have to be alone”.
If you, or someone you know needs crisis support, or just need someone to listen call Lifeline now on 13 1114.
Some of the issues that people call Lifeline about include:
- Family and relationship issues
- Mental Health Concerns
- Suicide Prevention and Support
- Abuse and violence
- Loneliness
- Life direction
Lifeline Newcastle & Hunter's Telephone Crisis Supporter Service is supported by the proceeds of our eight Lifeline Shops, fundraising events, community and corporate donations and Toby Fund donors.
Commencing 2011/2012, the NSW Ministry of Health agreed to provide a grant of $2M per year over a 4 year period to support Lifeline’s NSW Centres in providing the 131114 crisis support telephone service 24 hours 7 days at or above the minimum levels of service
What to expect when you call Lifeline
Lifeline provides a confidential service.
Volunteer Telephone Counsellors will listen, support and assist you to clarify for options and choices for yourself. Counsellors may also provide you with information about community services, or other Lifeline services, which you may find useful.
Lifeline’s policy is to preserve life wherever possible. If your life or safety, or that of someone else is at imminent risk it is possible that your rights to confidentiality may not be upheld. An ambulance or the police may be involved if there is real concern that you are unable to contact these agencies yourself.
For more details read our Privacy Statement on Lifeline Australia’s website.
Lifeline volunteer Telephone Counsellors are trained and supported to provide assistance to others.
Calls costs
Land line calls to Lifeline are the cost of just a local call.
Thanks to a joint agreement between the three major mobile carriers - Telstra, Optus and Vodafone Hutchison, mobile calls to Lifeline's 24-hour crisis support service are now FREE.
Kids Help Line
If you're under 18 years of age you may consider contacting Kids Help Line on 1800 55 1800. Kids Help Line provides access to telephone counselling, web counselling and email counselling. Visit www.kidshelpline.com.au to find out more.
Privacy
The privacy of our callers is very important.
We have a detailed policy regarding your privacy, which you can read on Lifeline Australia’s website.
