Accidental Counselling Training
Front-line staff dealing with customers, all face surprise moments of personal crisis. People perhaps sounding off, seeking advice, help or just desperate for a listening ear. Without training this can be a minefield and yet workers are faced with these situations everyday. This workshop offers practical "do's and don'ts" to give greater confidence in handling such situations with respect, wisdom and grace.
Lifeline Newcastle & Hunter is offering staff a two day Accidental Counsellor Training course which will provide them with basic skills to assist in their dealing with people in crisis or challenging situations — either on the phone or in person.
NEXT ACCIDENTAL COUNSELLING COURSE:
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Dates |
Monday 29th & Tuesday 30th March 2010 |
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Venue |
Cardiff RSL |
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Times |
9.30am – 4pm |
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Cost |
$385.00 (GST included) |
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Morning & Afternoon Tea provided. Lunch can be purchased at Cardiff RSL. |