A Lifeline for the Hunter

Lifeline Newcastle & Hunter has been operating a 24 Hour Telephone Counselling Service in the Hunter since 1966. The service provides the opportunity for people to reach out and speak to another person knowing that they will be heard, treated respectfully and with full anonymity and confidentiality. Our unique position as the "ears" of Newcastle and the Hunter allows us to identify and react to the specific needs of our community.

As an extension of our crisis telephone counselling service and in response to the needs that we have identified in our community, Lifeline Newcastle & Hunter provides Personal Counselling, Financial and Gambling Counselling as well as Community Education Programs designed to enhance living skills and improve self-confidence.

Community Training

Lifeline Newcastle & Hunter provides a range of services to relieve the stress and pain of the people of Newcastle & Hunter.

Register now for:

• Accidental Counsellor Training
• Mindfulness Meditation

Telephone Counselling - make a difference

About Lifeline’s Telephone Counselling Service
Since the creation of Lifeline with the telephone counselling service in 1963, the mission of providing telephone access for crisis support, suicide intervention and community services remains unchanged. Changing technology has, however, provided improved access to these services.

At Lifeline Newcastle & Hunter (LLNH) we opened our doors in 1966 with the creation of our telephone counselling section and since then we have continued to expand our services. LLNH is part of the national telephone counselling service that operates twenty four hours per day, seven days per week along with 41 other centres and a number of sub centres situated across Australia. Lifeline also has an international based service with a number of centres in different countries.

Being a Lifeline Volunteer Telephone Counsellor
As a value’s based organisation, our values and mission inform our services and activities within the organisation and the community. Therefore Telephone Counsellors are required to adhere to Lifeline’s values and mission.
Inherent in the role of a Telephone Counsellor is their ability to be non-judgemental whilst empathically and respectfully connecting with callers. These qualities are sustained by the personal attributes that the Telephone Counsellor brings to the service.
Volunteering can be a valuable and enriching way to contribute to your community whilst learning more about yourself personally. It can be a great way to up-skill in order to re-join the workforce after a break. It can be a means to learn skills, to meet new people and at the same time, find friendship and fellowship with other Telephone Counsellors.
Volunteering can provide on-the-job training for job seekers or offer experience in a busy working environment. Lifeline can also provide a productive and enjoyable opportunity for retirees. Don’t lose those skills! Share them by joining our happy Lifeline family and at the same time give something back to the community!